Delivery Information
At Lumo Care, we aim to get your order to you as quickly and safely as possible. Please read the information below for details about how we handle deliveries.
Delivery Areas
We deliver across South Africa. If you are unsure whether we deliver to your area, please Contact Us before placing your order.
Order Processing
Orders are processed once payment has been confirmed. You will receive a confirmation once your order has been placed. Please ensure your delivery address is correct at the time of ordering, as we may not be able to make changes once an order has been processed.
Delivery Timeframes
Estimated delivery times are calculated at checkout based on your location. Delivery timeframes are estimates only and may vary depending on your area and courier availability. If your order has not arrived within the expected timeframe, please Contact Us.
Delivery Fees
Delivery fees are calculated at checkout based on your order size and delivery address. The delivery fee will be displayed clearly before you complete your purchase.
Order Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched. If you have not received tracking details or have questions about your delivery status, please Contact Us.
Delayed Deliveries
While we do our best to meet estimated delivery timeframes, delays can occasionally occur due to factors outside our control, such as courier delays or high-demand periods. If your delivery is delayed, please Contact Us and we will assist you.
Damaged or Incomplete Orders
If your order arrives damaged or items are missing, please contact us within 48 hours of receiving your delivery. Please include your order details and, where possible, photos of any damaged items. We will work with you to resolve the issue as quickly as possible. Contact Us.