Returns & Refunds
At Lumo Care, we want you to be satisfied with your purchase. Please read our returns and refunds policy below.
When Can I Request a Return?
You may request a return if your order arrives damaged, if you received an incorrect product, or if the product is defective. Please contact us within 48 hours of receiving your order. We are unable to accept returns on products that have been opened or used, unless the product is faulty or incorrect.
Damaged or Incorrect Products
If your order arrives damaged or you received the wrong product, please Contact Us within 48 hours of delivery. Please include your order number and photographs of the damaged or incorrect item so we can resolve the matter promptly.
Products That Cannot Be Returned
For hygiene and safety reasons, we are unable to accept returns on products that have been opened or used, unless the product is faulty or was incorrectly supplied.
How to Contact Us
To initiate a return or refund, please Contact Us with your order details and reason for the return. We will respond as soon as possible to assist you.
Refund Process
Once your return has been assessed and approved, we will process your refund. Refunds will be issued using the same payment method used for the original purchase, where possible.
Refund Timing
Refund processing times may vary depending on your payment provider. We will notify you once your refund has been processed on our end.
Exchanges
If you would like to exchange a product, please Contact Us and we will do our best to assist you, subject to stock availability.