Terms & Conditions

Last updated: September 2026

Please read these Terms and Conditions carefully before using the Lumo Care online store. By placing an order or using this website, you agree to be bound by these terms.

1. Use of the Website

This website is operated by Lumo Care. By accessing and using this website, you agree to use it for lawful purposes only. You may not use this website in any way that could damage, disable or impair the site or interfere with any other party's use of it.

2. Products and Product Information

We make every effort to ensure that product descriptions, images and information on this website are accurate. However, product packaging and specifications may change from time to time. If you have a specific concern about a product, please Contact Us before purchasing.

3. Pricing

All prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable. Prices are subject to change without notice. The price displayed at the time of your order will be the price charged.

4. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order. You will receive a confirmation once your order has been accepted. If we are unable to fulfil your order, we will notify you and arrange a refund if payment has already been made.

5. Payment

Payment is required in full at the time of placing your order. We accept the payment methods listed at checkout. All transactions are processed securely.

6. Delivery

Delivery fees and estimated delivery times are calculated at checkout. Please refer to our Delivery Information page for full details.

7. Returns and Refunds

Our returns and refunds policy is set out on our Returns & Refunds page.

8. Intellectual Property

All content on this website, including text, images, logos and product descriptions, is the property of Lumo Care and may not be copied, reproduced or used without our prior written permission.

9. Website Availability

We aim to keep this website available at all times, but we do not guarantee uninterrupted access. We reserve the right to suspend or withdraw access to the website at any time without notice.

10. Limitation of Liability

To the fullest extent permitted by law, Lumo Care will not be liable for any indirect, incidental or consequential loss arising from your use of this website or products purchased from us.

11. Customer Responsibilities

You are responsible for ensuring that the information you provide when placing an order is accurate and complete, including your delivery address and contact details.