Privacy Policy

Last updated: September 2026

Lumo Care is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect the information you provide when using our website and placing orders.

This policy is in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

When you place an order or register on our website, we may collect the following information: your name, email address, phone number, delivery address, and payment information. We may also collect information about how you use our website through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to: process and fulfil your orders; communicate with you about your order; send you marketing communications where you have opted in to receive them; improve our website and customer experience; and comply with our legal obligations.

3. Order and Payment Information

Payment information is processed securely through our payment provider. Lumo Care does not store your full card details. Please refer to your payment provider's privacy policy for more information about how payment data is handled.

4. Marketing and Newsletter Subscriptions

If you subscribe to our newsletter or opt in to marketing communications, we will use your email address to send you updates, promotions and product news. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

5. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. You can manage your cookie preferences through your browser settings.

6. Third-Party Services

We use third-party services to operate our store, including Shopify (our ecommerce platform), payment providers, and delivery partners. These services may process your personal information in accordance with their own privacy policies.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website is hosted on a secure platform and all transactions are processed over encrypted connections.

8. Your Privacy Rights

Under POPIA, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information where applicable; and object to the processing of your information for direct marketing purposes. To exercise any of these rights, please Contact Us.